Project Communications Management

Project Communications Management is a subset of project management that includes the processes required to ensure timely and appropriate generation, collection and dissemination, storage and ultimate transfer of project information. It consists of communications planning, information distribution, performance reporting, and project administrative closure.

Project Communications Management plays a key role in keeping all members of the project management team on the same page. Without communication among all team members and project stakeholders there can be a breakdown in processes which could have a negative impact on the final product.

Project Communications Management can be broken down into essential knowledge and skills areas such as:

• Managing a Meeting - by having a simple agenda as well as a conflict resolving process we can improve meetings.
  
  
• Writing Style -  there are many different tones and impressions that can be directed from a writing style, understanding them are critical for success.
  
  
• Method of Communication – we need to use both written and oral, informal memo or formal report, face-to-face or email communications with others, all of which are dependent on the evolving and dynamic situation at hand.
  
  
• Information Techniques  - we will need to understand how to present information to others including whether to use visual aids and the effective use of body language.
  
  
• Barriers -  there are many potential barriers to communication and feedback loops that influence communication. Good news always travels slowly and bad news seems to travel at the speed of light.

The project manager must know the communication processes involved in effective project management. Next, that information must be made readily available to all internal and external stakeholders and generated in a timely fashion.

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